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ROOK Implementation

ROOK Connect takes pride in our hands-on approach to implementing our software solutions for our customers. We understand that every business is unique and has its own set of requirements when it comes to implementing software solutions. That’s why we work directly with our customers to configure the software for their specific needs. Our implementation process starts with a thorough analysis of your business processes to determine the best strategies and workflows for your organization. We define our implementation process as a comprehensive and collaborative approach that includes a deep understanding of your processes, identification of key requirements and mapping out strategies to ensure that our software solutions meets your specific needs.
Our hands-on approach to implementation includes working closely with our customers to configure the software to their specific requirements, including essential configuration options and specific integrations as needed. The ROOK Team believes in direct communication with our customers to ensure that we understand their needs and can deliver a solution that meets those needs. Our Team of experienced business analysts and implementation mapping strategists will guide you through the entire process, from requirements gathering to post-implementation support. Our approach ensures that our software solution is configured for optimal performance and delivers the results that our customers expect. We pride ourselves on offering a software solution that is flexible, scalable and configurable to your specific needs. We are committed to ensuring that our customers receive the highest quality of service, and we stand behind our solutions with a Team of support professionals who are available to assist you.

WITH ROOK CONNECT, PROCESS MATTERS

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The ROOK Team Works With Businesses
Developing Strategic Big Data Analytic Systems
That Drive Efficiencies & Deliver Predictive Analysis!

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Built in Tools & Features

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ROOK IS CONNECTED

ROOK Connect Application Program Interface (API) and File Transfer Protocol (FTP) systems allow our software to seamlessly connect with others. With integrations, partners, API's, FTP's, tunnels and import/export features, there's a variety of ways that ROOK Connect can support your business interfacing with third parties.

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Requirement Analysis:A detailed review of all functionality and software/ERP requirements to ensure both parties are the right fit for one another. Through this analysis and detailed scope review, our team will present existing software/ERP processes as we complete an information gathering meeting.Process Mapping:Capitalizing on proven systems built into the software/ERP already, our team will visually map out the exact process your business is currently using and/or the new digital process to be applied. This ensures transparency on exactly what you can expect from the software.Planning & Architecture:Accounting for all details and foreseeable business impacts, our team will assign a Project Lead and Co-Lead to your account who will build out a strategic plan with you for executing both a demo and live version of your software/ERP platform for testing and live use.Configuration & Prototyping:Through transparent, ongoing communication, our team will coordinate the loading of your data into the software/ERP, the configuration of the settings to match your needs and will walk you through how to best use the software for your business.Design & Development:Executing on your business process map, our team will communicate detailed time estimates and provide clear deliverables to ensure we're aligned regarding expectations.Testing & Quality Assurance:With developer, internal and external quality assurance checks as part of our process, our goal is not only to provide you with detail-oriented results; but to include you in the process. We review and work alongside your business through each feature to ensure the best results.Training & Implementation:All businesses and staff/teams learn at different speeds, and there's no one perfect method for training and implementing software/ERP into any business. With a variety of virtual, classroom and onsite training options available, our goal is to help your business get the most out of our software by accommodating your training preferences.UX Review:Being an ever-evolving, adaptable and growing software/ERP system means ensuring that our customer's ongoing wants and needs from the system are constantly being reviewed. Listening and learning from how customer wants, needs and use case applications differ provides us with the direction to constantly advance our offerings.Support:With a variety of flexible support plans designed so your business gets the right support when and as needed, our goal is to support our products and ensure you're getting the most out of them. As a product that can manage one aspect of your business or your entire business, we're here to support you as needed, when needed.