Why good Customer Support is Important for Businesses?

November 3, 2020 7:49 pm | Category: ,


by: Dulce Herbst-Aylesworth

We live in an era of mainly online interactions. These interactions between people are mainly through social media, which makes them easy and convenient. But what about interactions between businesses and customers? This kind of online interaction can be very difficult to establish and very easy to lose – and it’s more intensely felt when customers need support.

Businesses create a culture where solutions and support are highly valued. ROOK Connect gives you the tools to become a solution-maker for every one of your customers. Through our Customer Support tile, you are able to provide optimal communication to your customers, and have the visibility you have always needed.

Customer Support

What Is ROOK Connect Customer Support?

Through our Customer Portal, your customers will have access to the full range of services we offer to help them solve problems and manage their business. Some of the services you can access through our Customer Portal include, but are not limited to:

  1. Be able to answer customer questions with emails.
  2. Complete visibility on projects and action items by deliverable date in the calendar or as project/action item status.
  3. Providing assistance to every member.
  4. Troubleshooting.
  5. Upgrading customers to a new service or membership type.

A regular customer support interaction starts when the customer reaches out to you through our software with a problem, and these interactions shouldn’t end until the problem is resolved. Through ROOK Connect software, they can compose a direct email from a project or per action item – this will organize your project automatically and will make taking the next steps easier.

Adding customer support to your services prompts your business and team to focus on the customer and make them feel like they are involved in a one-on-one conversation with your business.

Why Is Customer Support Important For Your Business?

Did you know customer happiness, engagement, loyalty and feedback can be influenced by customer support more than any other function or service that your business offers? To successfully grow your business you require:

    1. Happy customers.
    2. Highly engaged customers.
    3. Customers that stick around because they are completely satisfied.
    4. Customers who provide feedback to improve their experience and your offering.
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